We went to their furnishings store to order some drapes for our sliding glass door. To cover the door, we needed four panels and so we ordered four. All were supposedly in stock.
A few days later, on Sept. 1, before our order was delivered we received an email saying that one panel would be back ordered for two and one half months. It would ship on Nov. 12. We weren't happy since we ordered 4 panels. Had we known at the time we ordered that they would not be able to ship us all 4 panels we would have ordered something else.
Nov. 12 came and went and we wondered where our order was. I called today, Nov. 27, and after navigating the menu system for 2.5 minutes and then being placed on hold for another 5 I finally spoke with someone.
It seems that JC Penney decided to cancel the order for the other panel without telling us. We received no email and no notification that they would not fulfill the order. Amazing!
They did allow me to order the fourth panel at a discount off our original price. That was good.
The customer service rep told me I would receive 400 points, worth $40, for the inconvenience. Ok. So, they're trying to make it up to me.
I did not receive the $40 credit as promised. I received $10. So, even in trying to make it up to me they could not keep their word.
I will NEVER order anything which requires JC Penney to ship multiple items again. I very much doubt I'll order anything which requires them to ship me something.