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| - This review is for the owner/manager.
Been a big fan and long time customer at your restaurant. Never had a complaint about food or service before.
In the last 3 weeks, my fiancé and I have been to your restaurant twice. While the food was fine, the service was just garbage. There's a new waitress (older, brunette, long ponytail,maybe eastern-European?) who's been behind the bar. For more than an hour, other than myself seating myself and her delivering a menu, she's never heard from or seen again. The first time I came, my wings came out more than 45 minutes after ordering and they were cold because she just stood at the bar talking with other guys (not doing anything work related). Second time was last night - while food came out, for over an hour, she never came back to check on us, provide us with refills, or even a bill or container for food! I had to go to the bar and pay for my bill and left my food.
Not my intention to throw anyone under a bus or get someone canned, but if you want loyalty from customers, fix this and train her so she actually does her job. The rest of the ladies have always been amazing there. But I'm willing to take my business elsewhere - you're not the only wild wing in the area or wing joint.
Thanks.
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