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| - My friend and I stopped by Natt Spil before The Nutcracker on a Friday evening. It was my first time and my friend's second time dining there. When we arrived, around 5:30, the place was pretty empty, save a couple of folks at the bar and another table of people. When we sat down, the waitress came over immediately to ask for our drink order. My friend ordered her drink, but I wasn't quite ready and asked for a minute to check it out. We did not a get a minute. We did not get two minutes. We got FIFTEEN minutes until our waitress came back to check on us. My friend tried to get our server's attention at least four times, and each time it was almost as she made a conscious effort to ignore us. When she finally came back we were ready to order drinks, our appetizer, and our food. I ordered my food and my drink, and when my friend ordered her food, she mentioned her drink again. The waitress replied, "you already ordered that." My friend kindly pointed out that she hadn't received it yet, to which the waitress barked back that the bartender was busy because there were a lot of people coming in. Okay, then. When I was finally brought my drink (a cider) it came in a can, which I was unaware of. I would have liked a glass to drink it in, but our server literally did not come back until after our dinner had arrived and my drink was mostly gone.
I was really hoping that the food would completely make up for the poor service we had received, but sadly, I was not impressed. We ordered the spicy cheese wontons which were basically giant fried wontons with a teeny tiny bit of (not spicy) cheese in them and some kind of (maybe?) sriracha sauce. I didn't like them at all. It came with three, and my friend and I both only ate one. Very quickly after the appetizer had arrived, our food came. The table was super cramped. I appreciate that the food came quickly, but it drives me crazy when the dinner comes within like five minute of the appetizer. I choose the brie and apple pizza for my meal. This was the best part of the entire experience, but it still wasn't that great. The pizza itself was cooked perfectly. The crust was excellent. The toppings, however, were a bit lackluster. I was expecting more flavor from a pizza with brie, apple, shallots and sage. It definitely wasn't bad, it just needed a little more...something. I would have tossed a bit of salt and/or pepper onto it, but there weren't any shakers at the table.
When we left, the restaurant was still not full, which surprised me, because I have always heard Nat Spill described as one of those tiny places that you have to get to early to get a seat. This was definitely not the case, and it seemed like they had trouble serving the patrons they did have. This restaurant is listed on Madison.com's list of 30 plates that define Madison, but honestly, it was a pretty big disappointment. I can overlook bad service for really good food. I can overlook just okay food if there's really awesome service. This place had neither. Bummer.
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