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| - Chose this location for cortisol blood labs. Was not able to make an appointment online because none were available, so I though that "walk in" would work out because the online reviews were good.
Entered at 7:45 AM and walked right up to the window to sign in, said "hello" to the lady at the front desk and got nothing. No acknowledgement whatsoever, she didn't even look at me. I sat down and 4 minutes later she called me up to take my information.
After reading my lab orders, she handed my paperwork back and actually tried turning me away by stating that they wouldn't be able to complete the afternoon blood draw because they were closing early at 3pm. My doctor ordered a cortisol test which consists of two blood draws. This test is done twice in the same day -- once in the morning, and again later in the afternoon, around 4 p.m. That's because cortisol levels change a lot in the course of a day.
After explaining that I would go ahead and proceed with getting my blood labs done at this location, and that it should be okay and that my doctor would accept the lab work, even though the afternoon blood draw would be taken early before 4. I asked her to go ahead and process my information and I would have my doctor send new orders. After a heavy sigh, she took my paperwork back and began to scan it in. She handed my stuff back to me and began to lecture me by giving me the "your insurance won't pay for a second test, if..." and the infamous "I'll get in trouble if..." lecture.
Even though the blood is not drawn within the specific time frames, it's still okay as long as it's drawn around those times give or take an hour or so. Your results will show the level of cortisol in your blood at the time of the test and will indicate if the cortisol levels are low and if cortisol levels have fallen throughout the day. I believe my doctor is confident enough to determine if cortisol levels fall within normal range.
After waiting a while I was called back by the phlebotomist and was taken to a room. I explained to her what was going on and told her to go ahead and draw enough blood for the cortisol test and that I would have my doctor provide new orders. The phlebotomist told me that she would help the next person in line while we wait on my new orders. I called my doctor and explained what was going on. He faxed over new orders immediately.
While waiting for the phlebotomist to finish up with the next person in line, my 5 yr old son needed to potty. I took him to the nearest restroom, which was nearby the front desk receptionist. While waiting outside the restroom for my son, a patient who was finished with his labs approached the front desk receptionist and asked her if he should wait there or take a seat in the lobby. The front desk lady muttered "just go sit out there, people are wondering around back here". After my son finished up in the restroom, we returned back to the room to await the phlebotomist.
The phlebotomist quickly entered and drew my blood. She was super sweet and very professional. After I was done, my son and I began to exit. I stopped by the front desk window to check out and to find out if there was any copay due. I got an abrupt "no" with a scowl and a glare. Sheesh!
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