Came by here after searching for a good study/work spot in the SW area.
My overall impression? Meh.
The area is absolutely gorgeous. I've never been to that business complex, and boy was I impressed with the outdoor area. But this isn't a review for the Gramercy.
The service at this place is the reason why I decided to give them a lower rating. It was my first time there, and the baristas behind the counter were very unfriendly. Almost seemed impatient when I wanted a moment to look over the menu. Most small places like this would want to help their new guests out but I guess these guys couldn't be bothered. I agree with many reviews here where it seems they are only friendly to those who they know.
I ordered a regular iced latte. It was pretty good.
The cafe itself is very charming. They have a great bookshelf towards the back of the cafe which gives the place a really nice homey feel.
I chose a table in the back not thinking the sun would be too much of a bother. There's not many outlets around either so I needed the table that was right next to the windows. Biggest mistake. There are no shades or window coverings so the sun was beating down on me, making me uncomfortably warm.
Would I come back? No. A shame. I really loved the feel and atmosphere of this place. But customer service is a big deal to me and sadly this place lacked that.