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| - I've been to two different Phil's locations in Calgary and I have to say that they are VERY different. I like the decent, cheap breakfast foods and that's all I go for.
The location on the #1 highway is never a downer - fast service, organized, pleasant staff, consistent. So naturally, I expected this location on 14th Street to be the same. Nope.
I went in after the usual lunch rush because I wanted some quiet time to eat and collect myself. When I walked in, there was one elderly man drinking coffee...and me. Perfect. Sort of. It took a solid 15 minutes for the server to acknowledge my existence and take my order. I didn't expect much from the meal, but I swear the eggs benny are better at the other location. And it arrived almost cold. Fine, whatever. I eat my meal in peace and finish up, realizing that I haven't seen the waitress since she poured my first cup of coffee (the only cup, sitting empty now for some time). She was gone.
I waited TWENTY MINUTES for her to return from audibly gossiping with the kitchen staff so I could pay my bill and get to my meeting. Did I mention I was the only customer in there that was dining? I have never been so tempted to dine and dash in my life. When she finally appeared, she rang me through while talking very very rudely to someone on the phone ("Whaaaat? Are you stupid, he hasn't worked here for 3 years!...What? Oh. What do you want me to do about it?"). How do people like this have jobs? She must have been into her 50s at least, and she should know better than to be so unprofessional.
This location would get one star if it weren't for the other location that I like so much. I will never return the the 14th Street location. Disappointing.
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