I have not dealt with the manager or owner, so I cannot comment; however, the associate that helped me try on wedding dresses was very nice. The main complaint I have about this place is that they show you approximately 5 dresses per visit and if you request to see more they get irritated. I found that strange! Isn't their goal to sell you a dress? I liked the collection they had, so i decided to return with a group of friends (they limit you to about 4 guests), since my friends encouraged me to try on more than 5 dresses, the assistant was outnumbered and had to bring me more. It's an important day and the having a nice dress matters to me. If i'm going to spend a couple of thousand dollars on it, I believe I reserve the right to try on as many as I please. They also don't want to reveal the designer names of their dresses, but you can easily find them online. In the end, I did not purchase a dress from them because I didn't find what I was looking for. Maybe my dream dress was hanging somewhere on their racks, but I never found out as they kept limiting the number of dresses they wanted me to try on (and I'm referring to only 15 dresses total). So I had to make separate appointments just to try on 5 dresses at a time. Not worth my time at all!