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  • Placed an order online, since there is no warning saying how long it could take, you don't find out until after the order is placed. Not only was I told it would take an hour and a half to have my pizza delivered, it still is not here and it's been another 40 minutes past the time it was supposed to be here. When I called to figure out where my order was, I was rudely told, yours is up next, so I'm guessing my cooked pizza has been sitting around for an hour or so. The girl who answered the phone told me reason for the delay is they are short drivers and that they can't take the time to let people know that it will be longer than expected. Great customer service! (Please take note to the sarcasm here). Not to mention, never was there an apology for the inconvenience. Clearly there is a management issue here, how hard is it to figure out how to have the correct number of drivers and to make sure if one of your employees doesn't show up, there is a back up plan in place? Considering the other reviews I failed to read, it really seems like a management scheduling issue! The convince of delivery just isn't worth it here!!!! I'm pretty sure in the franchise operations book there are scheduling help guidelines, so to the owner, you might want to read that. You could always contact your territory manager, the regional manager, or the operations team at Yum! Brands, I'm sure they'd be more than willing to help!
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