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| - If you need medical assistance, do not go here.
Last year my daughter had some constipation issues and was pretty sick. My wife and I were worried and brought her in to get her seen. She was also dehydrated, so we wanted an IV of fluids. We waited in the waiting room for 2 1/2 hours (I am not kidding) to be seen, after we told them her problems and signed her in. We finally got a room, they asked some questions, and told us they didn't do IVs. They said the doctor would be in soon to see her. We waited and waited. There was literally almost no other patients in the entire place. None. We didn't see anyone who didn't work there. I even opened the door and kept it open so I could wait for someone and they didn't forget us. After another hour of not being seen, my daughter was really cranky. One of the employees came over and told us we had to close the door because she was too disruptive. They said the doctor would be in. We already paid our $50.00 or we would've walked out. The reason she was cranky was she was hungry so we finally fed her one of those kid nutrition bars. After another half an hour the doctor came in and said that they only thing they could do for her was an abdomen x-ray. We weren't too happy, but we agreed. They did the x-ray and after another half an hour (it's pushing 4-5 hours now!) the doctor came in and told us she had a mass in her abdomen that was larger than she'd ever seen! She had already called our pediatrician who immediately called our cell phone and told us we needed to get her to Children's Hospital downtown immediately. We were terrified and so was out doctor. We drove up there really fast through the rain; they took her in, sedated her, gave her an IV (something Urgent care should be able to do!), and ran a CatScan. After the doctor came in to read the results, he asked if she'd eaten recently. Of course, she had. After hours of waiting for an urgent care doc. The mass the stupid urgent care doctor saw was her food bar she'd eaten! She was fine and went home. We have never been back.
Then this past weekend our friend's son split open his knee at his sister's birthday party, and the mom immediately took him to urgent care. I wasn't there yet, or I would've stopped them from going to NextCare. But they went down to NextCare for stitches. Two hours later they called us and told us they'd just gotten into the room. A half an hour later they called back and told us the NextCare does not do stitches and they were sent to the hospital. I can't believe it. What good is an Urgent care that can't see patients quickly, can't sew up an incision, can't use IVs, and can't tell the patient to leave before taking their money. The receptionist should be able to tell someone not to bother paying $50 and wasting hours to be told to leave anyway. It's robbery, and I hope people read this and don't go there!
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