| rev:text
| - Agreed with the reviewers that said long line and very few cashiers. My main problem is with their lost item policy. When we returned our car in the dark parking garage, we were rushed out by the attendant. We had a toddler, our car seat and all of our luggage, no one offered to help bring our items to the shuttle, nor were there any luggage carts. On the airport shuttle, we realized we left my husband's phone in the car. I immediately called the number on the receipt and was told I could not have the locations' direct phone number, I had to file a claim online. This was the most ridiculous thing I have ever heard! I can't have the direct number? I have to place a claim online? What if it was impt. medication or something? Anyway we had no way to get back there without possibly missing our flight but we wanted the phone removed so it would not get stolen. I called my husbands phone and sure enough it was already turned off! Someone found it and turned it off.......
I placed the claim online and no phone matching ours was turned in. I sent several complaints telling them I thought it was fishy that we were rushed out of the car and the phone was turned off immediately after we turned in the car and noticed it was left. Finally after 1 month the phone "appeared" It was turned in by a "customer" No one in the busy Vegas airport rented a Jetta for a whole month? The whole story stinks of lies. The manager of the rental call place called my husbands phone number (he was using a loaner phone ) which brings up more questions:
1. How would a phone that has not been charged for a month still have battery power? (Androids are not known for their battery life, even turned off)
2. T-Mobile turned his lost phone/sim card off, how was the manager able to recover my husbands phone number off the phone so she could call him? She claimed she never saw our claim that we filed and just decided to call random numbers in the phone, sure lady we really believe that story!
3. How does it cost $28 to ship a phone that weighs a couple ounces? The phone is really only worth about $100 but we sucked it up and paid since no one would return our calls and we have a video from Disney on that phone. We still don't have the phone yet, UPS ground is shipping it to us, sooo yeah $28 to take 5-7 to get back to us.
Dollar, you suck, you lie, you lost our business, you probably don't care but maybe someone on here will and will book elsewhere!
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