My most recent experience with Fairytale brownies has made me decide to find another company to send my sweets out from. An order I placed over the holiday season didn't arrive in the time it was promised, so I canceled the order. Fairytale brownies was OK with the cancellation and stated that my charge card would be credited back the $70 that day in Dec. It is now Jan. 31 and no refund has shown up. When I called to follow up, the woman who looked into it said, oh, the woman you spoke with hasn't been in that's why you haven't been credited. If I hadn't been on top of it, the credit would have never come.