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  • I have never been treated with such disregard by a dentist office in my 44 years of life on this earth. I want to immediately follow that statement up with the fact that I am not a new patient of this office and have had several visits so the reason and manner for which I was treated today was totally uncalled for. I was in a near death motorcycle accident in 2008 and as a result before I get most dental procedures I need antibiotics in my system. This office is well aware of this and it is noted in my charts but at no time during the scheduling of my appointment was there direction given pertaining to this. I take off work as a supervisor at a major local hospital with my director on vacation to make this appointment just to get their and get shuffled out the door because their staff did not appropriately schedule the appointment. What is even more disturbing is the office manager's suggestion to remedy the situation was for me to have my doctor remove the requirement for antibiotics before procedures. This is a requirement because I had to have my right knee and hip replaced because of the accident. I will always have this requirement so for her to make that statement truly highlighted how little disregard this office had for me as a patient. That would be equivalent to telling a cancer patient to tell his or her doctor to stop doing chemo because it was inconveniencing another health care provider. I live not far from the dental office so had I been instructed to take the antibiotics an hour before my appointment, I could have simply left work earlier to drive home and take the antibiotics. This was an extremely big issue for me because as I mentioned earlier my boss is on vacation but what I didn't mention is that I am a new employee and didn't really want to take off but the pain was too intense. The end result is that I took off work for no reason, I am still in pain, and this office showed absolutely no concern for my situation or me as a patient let alone as a human being. I work in health care so I know how some people may be but when an organization makes the patient suffer for their lack of following procedures and an inability to communicate, that is totally unacceptable. This is my second time being made to suffer in some fashion because of the staff's inability to professionally communicate matters of simplicity. Until this office takes the well being of its patients seriously I will not be returning nor any member of my family and I would not recommend this office to anyone. I was not even offered any remedy to the pain I am in.
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