My beagle Sidekick has been to Tailwinds over 50 times and we have never had a problem!
I used to take my dog here daily for day care and I have never had a bad experience. He is always in a great mood when I go to pick him up and he is typically tired which makes me think he gets plenty of exercise. I am always hesitant of services I don't get to monitor, such as doggy day care, but Tailwinds has never gave me a reason to question their services.
We have also boarded Sidekick here for up to 4 days and we have never had any problems. He requires special instructions due to allergies and it seems everything was followed correctly.
The facility is very nice and it seems like there is plenty of room in the kennels and play area.
My only suggestion is to provide a little more feedback in terms of daily activities completed and dog behavior. When my dog was a puppy it would have been really helpful to hear how he did during the day. I think it would be refreshing to learn about his day, so I can be more confident that my dog is receiving the proper care.
Keep up the good work and I am sure we will be back soon.