| rev:text
| - We received very poor customer service from James, a "solutions specialist." He was rude from the beginning of our interaction when he realized that he wasn't going to be selling us a new phone or any products. His demeanor changed for the worse as soon as he figured out that he wouldn't be making commission off our interaction. He didn't seem like much of a specialist, and he didn't provide a solution!
My boyfriend and I went to the store with my boyfriend's dad around 7pm. THERE WAS A 50 MINUTE WAIT! WHAT?!?! Ugh. We just wanted to take my boyfriend off his parents' plan, and take me off my parents' plan, and get our own plan for just for the two of us. So we waited and waited, and then we met James.
I guess another employee told him we wanted to upgrade our phones, so he was expecting to sell us something and make commission off the interaction. Once we explained our purpose for the Verizon visit, he sarcastically said, "I wish someone would've told me correctly what we were doing here today." As soon as he knew he wasn't making commission, he immediately was rude and didn't care about providing good service to us.
He was unable to remove me from my parents' plan because I am not an "authorized user" and they weren't physically there in front of him. He refused to speak to my parents on the phone to get their permission to make the change. He stated that they would need to call into the call center so it could be on a recorded line. Why is that necessary? I am standing in front of you and my parents could verify the account password over the phone. C'mon James.
The kicker is that halfway through the process to set up a new account under my boyfriend's name, James' boss stops by to say goodnight as he was leaving for the evening. The boss said something like "James is my #1 sales guy, always #1 in commission." James replies, "Well, my whole night is shot..." and looks at us. What the heck? Just because you aren't making commission off us doesn't mean you can be rude. I'm especially upset because he said that comment in front of his boss and his boss didn't bat an eye.
We had a very poor experience here with the lack of customer service. Overall, Verizon is expensive but they provide excellent coverage so we will continue to use them as our cell phone carrier. However, they need to take a close look at their front-line employees and front-line management and hire people with customer service skills who actually want to provide solutions to customers.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)