I've been a customer of theirs for many years and each time I keep telling myself that I know better. I'm a local in Las Vegas and go to California/Arizona often. While their rates are quite cheap you get what you pay for. If you bring back the car early they still charge you the full amount. The lines to rent a vehicle are usually very long with very few people in customer service. Don't EVER pre-pay for gas. They say it'll be one phenomenal cheap rate but actually end up charging you some random high cost that it will take for a fill tank regardless if you return it with gas. Sheesh, the list goes on. I just got off the phone with some customer service center that isn't even connected to the Las Vegas office and got no relief from this high bill that I expected to be low.