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  • This particular Swiss Chalet has gone downhill lately, seems like they hired a new cook. I've ordered from them plenty and normally have no problems with food quality or service. With all casual dining places, I'm more than willing to forgive the odd little hiccup - but my last few experiences are really starting to put me off. I ordered delivery for my boyfriend and I a few months ago, the order arrived quickly but the driver only gave me one bag when there were two meals in the order. I mentioned this to him and he said I had to pay my bill and then call the restaurant to get it sorted out. I do so, he doesn't take the other meal back. Other meal had included a poutine and there was gravy all over the place. I called the restaurant and the woman I spoke to was very helpful and quickly dispatched a replacement order, which was complete. While both orders were delivered quickly, we were definitely hungry at this point. My boyfriend cuts into his chicken and it is almost raw it's so undercooked. While we could have called the restaurant again to let them know, since this was the first time things have been less than perfect we salvaged the chicken from the other meal and were fine. About a month after that, we order delivery again. We do get the correct orders in a reasonable amount of time, but my boyfriend's chicken is so dried out it's hard around the edges. He did say it was ok when he got to the middle, but compared to my chicken (which was moist and juicy like we normally get from this location) it was not up to par. I did call in just to report it, didn't want a replacement at that point. We decided after that to start eating in the restaurant, so we could take care of any quality issues right away. We went in a few weeks ago and both ordered chicken meals. Again, my boyfriend cut into his and it was extremely dry. Mine was ok, but not as good as I'm used to. The waitress was excellent in taking care of it and replacing it with a better piece of chicken. I really hope this location gets its act together, they used to be one of my favourite places to eat and now I will only go there if I have no other options.
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