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| - I typically try not to review chains, but we had such a silly experience here on Sunday. We stopped by prior to seeing a movie. I'm sure most of their business is due to the convenience of the location. I've probably been here a dozen times and it's what you'd expect from a chain "faux" Irish pub. The restaurant itself is actually quite attractive. There are high ceilings, plenty of seating (tables, hi-tops and booths) and a good looking dark wood bar with plenty of brass scattered about. The food is again what you'd expect...think whatever TG McFunsters comes to mind and then add a cabbage dish or too. So, why the reason for me to review this chain? We grab a seat at the bar and are greeted by a very nice young bartender. I think her name is McKenzie. I order a Guinness, since the place literally is like one big commercial for this storied brew. I mean literally there is no where you can look including the ceiling without seeing some type of Guinness paraphernalia. She sheepishly tells me they are out of Guinness. It's clear she's embarrassed, however as shocking as this is I most likely wouldn't have taken the time to document this if for just that problem. They are also out of Bass and Harp?? Okay, fine let's just order something to eat. I get the fish sandwich (which was pretty good actually, especially the fries). Annie orders the "loaded" fries, but with only cheese and bacon on it. She specifically asks for no tomatoes. The first order comes up and McKenzie notices the tomatoes and doesn't even bring it to us. Then they make the same mistake again and put tomatoes on the darn thing, this time McKenzie brings it over and basically says they can't seem to do this difficult task, so we skip the fries. Finally, we are about to leave and I'm paying the bill when I notice they put someone else's' drinks' on my tab. Okay, let's recap. Irish pub out of Guinness, harp and bass. They mess up a food order not once, but twice. Finally, they overcharge me for someone else's drinks. I still tipped the bartender 20%+, because clearly she was embarrassed and most of these mistakes were not her fault. However, I think this place must be severely mismanaged. Almost every experience that the back of the house was in charge of was poorly executed. Hopefully, they'll get their act together.
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