I must say, the four stars is for the stellar customer service. In terms of finding nice clothes and shoes here, I'd only give it a 3/5 stars. I rarely find super nice stuff that fits with my style but when I do, I usually get it on sale by means of coupons, Macy's card, or some other such way. The employees are really great about telling my mum and I when there will be sales or discounts or how we can combine offers to get discounts and which ones are non-combine-able. So for that alone, I'd give 4 or 5 stars. They are always super nice and willing to help us find stuff. I bought a hat there tonight that would make a 90 year old church going lady proud. (LOL.) And I love it! Not only that but the lady told us when the sale days were so we can take the receipt back and get more discounts. :D