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  • For a Vegas hotel, when there are so many to deal with, you think the concierge would not suck. Alas, not true. We waited for tickets with maybe five people ahead of us in line, but that wait about forty minutes. When I asked if we were in the right place to PICK UP (meaning paid-for) tickets, I was told here was nowhere else to go. There were only two people dealing with tickets, one of whom had his thumb up his ass and was incredibly incompetent, and the other who was slightly better but had to deal with everyone, since the other guy working the counter might as well have not been there. Fortunately for me, the gaming area was next to the concierge, so I could watch the Cubs game while I waited for the poor staff. The other concierge line was worse though, with maybe fifty people in it and the line moving just as slowly. If your job is to provide service, you would hope that these people would know how to do so.
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