I have gone through 3 previous gum grafts that were painful and never took. Needless to say, I was a bit apprehensive to consider another surgery (and bill). Dr. Mantor explained why the others never took and why he believed it could work this time. Everyone was so professional and caring. I am only 2 weeks out and after my first follow up, he is confident that it would happen. Knowing that all claim paperwork was taken care of and submitted for insurance is a tremendous weight off my shoulder. The staff was always pleasant and friendly, which is nice when I have such a fear of "teeth doctors".