I don't know what happened but they have gotten worse and worse this past yr.
Today I stopped in to get lunch and I ordered my usual order and the girl spoke so low I could barely hear a word she said ,they don't have small sizes anymore so I said fine and repeated what I didn't want in my food. So I paid and waited and take my order home , and lo and behold i have no food !!! She just plain did not put my order in just the stuff for my husband and daughter. I was so.mad I called them and she made up several excuses and then said well.drive back here, I didn't even let her finish that sentence. I said I do not live close enough to just come back so you can charge me full price for your screw up. If she cannot speak up she shouldn't be taking orders, I barely could hear her over the phone either.
They have lost our business until they get better service! And I ordered fairly frequently til recently, but no more !