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| - So unfortunate to see such a talented Dr run such a poor business. Rachel Spieldoch is amazing, but her staff and her business lack the service levels that are required when dealing with such a personal subject....the female anatomy.
Went in for my annual and needed to make an additional appointment. I was told someone would call me the same day and that my annual results would be in within a couple of days.
I never heard from the scheduling department and I never heard from anyone about my results.
I called the office 7 business days later seeking my results and to schedule my appointment.
I received a call back 7 hours later (no big deal) with an apology. The person who called stated she was never told that she needed to schedule me for an appointment. I was later told that the results for my annual are in but have not been reviewed. Apparently the person who is to review the results only works on Tuesdays, so based on my calculations, I will not receive my results for 2 weeks from my initial annual. FINE, I will look past all of the errors and schedule my appointment.
10 minutes later my phone rings and it is the Gyno calling. They need me to come in and provide a urine sample.....mind you, I provided a urine sample during my annual exam.
I asked "why?". I was then told that they need to run some tests for the appointment that I have 2 months from now. I asked, "so, no hurry, since my appointment is a ways out".
"No, please come in tomorrow". Said the Gyno
"Why the urgency, is this tied to my annual exam and not the future appointment?" I ask.
"Both" says the Gyno
"I need to understand what is happening with the results of my annual exam if you are asking for another UA" I ask VERY CONCERNED (already concerned about my downstairs area since the results are taking so long).
"Hold please" says the Gyno
8 minutes later....
The Gyno says "we made a mistake and never ran the test on your UA so we need you to come back in".
Wow! I am taking me, myself, and my vagina to a doctor who is going to take the sensitivity of the female anatomy seriously.
Please get your business together.
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