I've used their service for over a year but admittedly they are expensive. Great service but after having a rather expensive bill for my shirts (compared to other dry cleaners in the area), I stopped going. Plus, they took out the tags of some of the shirts I had dry cleaned. Sure, the backtags aren't important and in fact bother some people's necks, but if someone's going to rip them out, it's going to be me, not the dry cleaner.