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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-07-04 00:00:00 (xsd:dateTime)
itemReviewed	Firestone Complete Auto Care
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	UPDATE Firestone went through my car with a fine tooth comb. They identified the root cause of the issue and took ownership. They made the necessary repairs, and the car is running better than it has in years. The Manager is professional, helpful and transparent. I am once again a fan of Firestone, specifically this location. - phil ========== I've been going to this location for several years. They have always been professional, timely and reasonably priced, but my latest visit was a disappointing and surprising disaster. I went in for an oil change, and there was something wrong with the brakes. The brakes were a surprise because the same location serviced them less than a year prior. They showed me the new issue - the calipers had gone bad. They fixed the new problem and replaced the parts from the previous service for free. I was a happy customer... until I picked up my car. As soon as I turned the key, I knew something was off. The engine did not sound or feel right (subtle but noticeable). The car was sluggish during acceleration. Still, it ran without significant issues so I took it home. Two days later I took my family on a road trip. We were headed up a steep incline and all of a sudden we lost power and white smoke exploded out of our tailpipe. I took the car back, explained the observations when I picked the car up and the performance during the road trip. They were closing in 45 minutes so the manager said they'd look at it and have an answer the next morning. The next morning came with an $1,100 estimate to fix the car. The manager, under the impression that only the brakes were repaired, maintained that their service had nothing to do with the issues causing the performance and behavior I observed after I picked it up. I disagree. If my car worked (except for the brakes) before I dropped it off, you work on it for two days, and there's a problem when I pick it up - you caused the problem. I'm waiting on a response from their Corporate Office. I hope they choose to take ownership of this.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Philip

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