My wife and I have been to Captain Bills's several times with consistently pretty darn good food and service, but tonight, they dropped the ball.
We were seated fairly quickly but waited quite awhile before our server came to the table. We ordered the haddock fish fry with a side of their clam chowder. The chowder was, as always, delicious and was served fairly promptly. Our dinner was also served in a reasonable amount of time, but then our server disappeared. We wanted a box for leftovers and a refill on our water, and we waited.... And waited...... I'd guess fifteen minutes passed after we began looking for our server when she finally appeared asking if we were ready for dessert.
My other complaint is with the fish itself. I've had plenty of fish fry's in the past but never before have I needed a knife to literally saw at my fish! It tasted alright--just alright--but it was ridiculously tough.
I'm afraid Captain Bill's may be living on past glory and isn't putting much effort into their food (except the chowder) or the service anymore. There are much better choices on Friday night.