Incredibly disappointing. The atmosphere and decor are wonderful and the menu is spectacular. Unfortunately they fail at execution. The first night I dined was around 9pm and there were no other customers inside, a few tables lingered in the very nice outdoor patio dining area but no one else inside. The bartender was friendly but mostly concerned with closing up rather than serving a single diner at the bar. I ordered the ribeye and it was overcooked. It took several minutes before I could get the bartenders attention to tell her the steak had been overcooked but she immediately returned the steak and had the kitchen cook another. She happily brought me popcorn while I waited. The second steak was under cooked but I'm ok with rare so I didn't complain. In most places the manager would have come to speak to a guest who experienced an issue but not this time.
The following night my company took 26 of us out to dinner at BGT. This was planned weeks in advance however, BGT only had a single server assigned to our group. It took forever for him to take the order and get it into the system. Glassware piled up on the tables and beverage orders were super slow. When the food finally came out, more than half the orders were overcooked (burgers, shrimp, steak, salmon). I'd have to say the grill guy must be very inexperienced to have overcooked so many dishes. Usually, with parties this large a manager will greet the guests and at least check on them. However, again, no manager in sight.
BGT is a beautiful restaurant and the menu really is very nice. However, service and food quality sadly fail. I could not recommend this restaurant at all.