Came here with a group of 8 (Bad idea)
Didn't know this place was just a vegetarian place (I looked at my friends baffled, I need my protein in beef/chicken/pork form please.)
One of members who arrived early asked for a table of 8... it took 115 minutes before they managed to fit our group in. (maybe because they forgot about us or because people come here in groups of 2-4 and are easier to sit.) No apology was given for the wait.
We had someone in our group who had a medical issue and required that salt not be added... it was added and had to be prepared again.
Fruit drinks were not fresh even though the waitress initially said they were.
Some Salads not dressed very well.
Someone I believe got the wrong order.
Its bad when people are offering their their meal to me because they didn't like what they had. (What!? do i look like my dog who will eat any scraps that is served my way because you didn't like it.... however i did finish her salad. I was hungry.)
At the end, one of our foodies wrote a letter of complaint to their head office... The head office thought the server should have given us complementary drinks after the long wait/mixup ... and even offered to refund our bills if we brought back our receipts (based on the mistakes that occurred.)
Fresh's food is better than the 2 star rating that i am giving it (and i'm sure vegans love this place)... but based on the experience our group had... i will not come back here with a group greater than 4. The place can't handle big table orders... and staff need to realize when a bad experience is happening and try to rectify it before the mistakes keep adding up.