Cramped. I don't like having to take my shoes off in the front lobby. The woman's change room was small. The bathrooms awkward and you can see straight from the door through directly into a shower stall. Water temperature in the shower was freezing cold with small bursts of burning hot. Keys for the lockers are number which isn't secure. Crowded "lounge" with burnt cookies I had to maneuver around a nail dryer left out on the floor. Awkward when you are in an over sized robe trying to respect the space of the strangers around you and not spill your tea. Add to that trying to find parking. I left stressed out. Newbury received stars because I did appreciate the adjoining rooms for the couples massage with private steam room.