Brittany needs to be fired. She also lied to my mom and I about accessory purchases (see review below). My photos were deleted after being handled by her, and when i asked to talk to the gm she claimed SHE was the gm, come to find out that is not true. I tried to contact the regional manager about her position there and express my concerns but it's nearly impossible to do that. I have never had a good experience here. I did, however, have a good conversation with the assistant manager, Lucky, who was very nice and upfront. I will not be staying with Sprint when my contact ends and i hope to never come in contact with BRITTANY again.