I'll start with what I like about this location. It's very large and always has plenty of room for each of its departments. This location isn't the closest one to me but when that location doesn't have what I'm looking for (which is far too often) this one has it.
For the most part, the associates are friendly and helpful.
Which brings me to the reason I deducted two stars: that one manager that has no business working in retail.
It's so bad you can describe the bad situation and they instantly know who it is which is really BAD.
I ordered an item and chose to pick it up in store. My other location didn't have it and I needed it for a gift and had to order it online (more about that later) to get the best price.
The only thing they do when you order online to pick up in store is get the notification walk back and grab item scan it and have you pick it up. Well they promise it will be ready by closing time if you order by a certain time which I did. I got there an hour before closing and they'd still not grabbed my item.
The manager gripped that I'd come early before I got the notification (some law had been broken.....) but it was almost closing time and they'd had 11 hours to do this simple task.
And I've had other unpleasant interactions with this manager.
I go to joann's to decompress and find my zen not hear this manager's constant complaining.