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| - THIS PATRON WILL NEVER RETURN! BEWARE
If I could give zero stars, I would!! I have been here previously and not been impressed, and unfortunately I received a $300 gift card for the "Spa Soother" package to this place for my birthday. In hindsight, I should have tried everything to get a reimbursement for my husband, but I figured, begrudgingly, I would give this place ONE MORE TRY. What a MISTAKE!!
First, let's start with booking the appointment. I had to call almost a dozen times just to book a spa day. I was placed on hold each time I called, anywhere from 15 minutes to a half an hour, and when I FINALLY got through to someone, the woman was rude and was irritated with my questions. I just wanted to know my options for the package! I booked my appointment and thought that this is the last time I ever return to this place. But wait...it gets better....
A few months later, the day of my appointment, there was an emergency in my family and I had to rush out of town. I called Mario's to reschedule, again, it took calling almost 15 times to get through to someone (just what you want to be doing when a loved one is rushed to the hospital) and the unpleasant woman I had spoken to previously, ripped me apart for having to cancel. She also told me I was "lucky" it was a family emergency, otherwise, they would have to charge me for the cancellation.
I rescheduled the appointment for my spa day, and oh, what a disappointment it was!!!
First of all, I arrived on time, and no one was at the front desk. I wait. I look around and finally find someone to help me. She tells me to have a seat in the waiting area and asks if I would like a coffee or tea. I ask for a coffee. I sit down and the couches are dirty and there are several dirty glasses all over the tables. It seems odd since they just opened for the day; I could only assume they had not cleaned up from the previous day. As soon as my coffee arrives, before I could even put my cream in, another woman comes up to me and very sternly says, "READY?" I could not even keep up with her, down the hall, up the stairs, around the bend. She is speed walking, as I am trying to carry a cup and saucer full of hot coffee up three flights of stairs. So much for relaxing! She shows me to the locker room and says nothing about when she will be back, how to use the combination locks, and was just very rude. Luckily I had been there before, so I knew what to do. The first part of the day involved your choice of a steam, sauna or whirlpool. I chose the steam. They brought me to this little room and right outside where you change into the towel, there is a huge vent in the ceiling. This thing looked like it hadn't been cleaned since the Great Depression. There was so much dust, mold, and filth hanging down right above my head, I gagged. I almost took a picture. I wish I had. The second part involved a full body massage. This was the only good part of the day. The massage was absolutely wonderful, but I did not make a point of remembering the man's name who gave the message because I will not be returning. The third part of the day was for a facial. The woman who provided it did an okay job, but was not very pleasant. The fourth part was the manicure. I got to the station and picked out a polish. She told me it would be an extra charge to remove my gel polish. I asked how much. She said she would be right back. She comes back and tells me that she does not have time to give me a manicure, and that she would put my hands in paraffin wax. ARE YOU KIDDING ME????? After the paraffin wax was lunch in the restaurant. The woman waiting on me seemed very unhappy (so much for a pleasant day at the spa! Most of these people look like they just got in from a funeral!), and barely returned to refill my drinks. I had to ask another waitress for more water.
The final piece of this day was the most horrific. The fifth session was at the hair salon and includes a wash and style. The woman who told me she could not do a manicure due to time constraints gave me the hair wash. It lasted all of thirty seconds. No time to lay back and enjoy a relaxing scalp massage. I get to her chair and she rips the brush so hard through my scalp that I jumped! She ripped a bunch of my hair out of my head, and then told me she had to put me under the dryer in order to brush it (what??). Every dryer she took me did not work. After six tries, the last one worked. Then she took me back to another station, and proceeded to rip out my hair and really hurt my scalp. She told me she would not be able to style my hair due to all the bleach I have used, it was too damaged to straighten. I told her I did not use bleach (nice assumption!) and to go ahead and style. I was so relieved to get out of this place and drive home. I will never ever go back. This place should not even be operating as a spa. Do not waste your money or time. You can get much better for much cheaper elsewhere.
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