I've had great experience both times I've been. The staff are friendly and helpful. The December special burger (on pretzel bread) was simply amazing (can this be on the regular menu? If so I'd get it all the time) as was the Carolina burger that I had the second time I went. Both times there was a bit of a wait, but it's made to order so I didn't mind waiting since it was so fresh when it came to my table. Yes, it's a bit pricier than the typical fast food burger, but you're not getting a typical fast food burger. Much, much better!