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  • Sun Cellular was recommended to me by the Verizon store to fix my broken glass screen. +Big mistake+. I called on a Saturday to ask if they had my screen in stock. They didn't, I need to talk to Dan who is out until NEXT week, but he takes the orders. I first found it odd that I would need to call back, I'm the customer, they should just take my order give it to Dan themselves. Anyhow, I called on Monday , gave my order, was told it would probably be there on Tuesday. I said I wouldn't be able to actually come in until the upcoming Saturday. She said ok, and also told me they would call if there was to be a problem with getting the screen. On Friday morning, I called to check to see if the screen came in, was told no, and to check back on Saturday, after 12. (The screen was ordered on Monday (supposedly) they know I am coming on Saturday to have it fixed, so I think the screen should already be there). I never received any phone call during the week telling me the order had not come in. Ok, I call on Saturday, only to have the same person tell me I now need to call back after 1:30 to see if the screen arrives. Then he tells me that I should really talk to Dan who won't be in until NEXT week and that these screens have been backordered. That's new! Why wasn't this mentioned when I placed the order 6 days ago? And how come I keep being told that this Dan person is "unfortunately out this week, but call back next week", and why is he the only one who can take orders? He seems to be "out until NEXT week" an awful lot. No thanks, Sun Cellular!
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