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| - I am REALLY shocked at some of the terrible reviews on here. Anyone that reads any of my reviews knows that i am brutally honest, whether that be good or bad. And honestly, i have little negative to say about my experience. I already had owned a Kia (which i traded in this time around), so i knew i wanted another one, as i loved my car! I purchased that one from Mark Kia in Scottsdale, but now living downtown, this location was much closer to me. I originally came in a few weeks back, to ask questions on the Niro, their half electric crossover. I told Mike Kimbrell I only had about a half hour to walk the lot and ask my questions, and he didnt push me further for time. He answered what I wanted to know, and let me leave without hassling me for any information. I was pleased that he wasnt pushy from the jump. I told him i would come back the following weekend to actually test drive the niro and sportage, when i actually had time to crunch numbers and do the not fun stuff.
I kept my word, and came in the following weekend, and was introduced to Robert, one of the their sales guys. I kept it blunt with him, about the 2 models i wanted to look at, and also my price range and payment term i wanted. He was super friendly and very polite. We were able to drive both, and get some numbers going. i couldnt make up my mind as to which vehicle i wanted, and we couldnt get the payments where i needed, so i walked away that evening a little frustrated, with no car.
Fast forward to this past weekend, and i was finally able to make up my mind, and chose the 2018 sportage. After about 10 hours between all 3 trips, we were able to get on the same page, with payments and the loan term. They even had to bring in a sales manager, David, to negotiate enough to make us all happy. It worked! He was great too :)
Overall, it was a really pleasant experience, they even have an indoor basketball hoop that kept my son occupied the whole time. Even the other sales guys were over there playing with him. To top it off, another gentleman gave us 10 Phoenix Suns tickets, my son was SO excited.
The reason i didnt give 5 stars on here, was for 2 things. 1, it was frustrating that it took 3 trips to get the deal done, and SO many hours of negotiating, when i was firm on my price, and all those hours later they gave me what i walked in asking for. and 2, after getting to the finance department, after all that back and forth, he (the finance guy) even tried to sell me gap insurance and some other type of protection program. I looked him dead in the eye and said this place is not selling me ONE more thing.
i learned through this experience that car shopping might be the only kind of shopping i dont enjoy lol. HOWEVER, even that being said, i really do recommend this place. Having been there so long, it went from a business conversation to actually getting along with these men, and sharing some laughs. I walked away (drove actually) very happy, with my beautiful new car, and a hug from both the guys.
If you are in the central Phoenix area, give these guys a chance.
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