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  • These guys are recommended by Spencer's? Really? Wow...Spencer's needs to get a new service company, because these guys are HORRIBLE. My two year fridge went out...yep...two years...Whirlpool...how do you like them apples? I called Spencer's on 2/12/15. After I bitched about the refrigerator dying after two years, all Spencer's did was ask me if I had an extended warranty...nice, eh? Really showing a lot of compassion there Spencer's...last time I drop thousands there. So they gave me the name of Gold Wing. I called them on 2/12/15 and they said that they could not get anyone out on 2/13 and that it would have to be 2/14, and that someone would call me BY 8:30 on 2/14 and give me a two hour window for that day. I said fine. 2/14 comes and no call by 8:30. Of course I have to call them and I did and they said that someone came by yesterday...caught them in that lie. I work from home and was home all day. No one came by. No one. No doorbell, no nothin'. They lied. Flat out. The girl on the phone was quick to blame "Virgina"...and I said oh no...it's "Gold Wing's" fault, as a company. So she said someone will call me sometime during the day, so I still have no idea what time they are coming, or even if. No one has called yet. So I called Spencer's to file a complaint and Spencer's gave me the run around as well. Doing the same thing that the receptionist at Gold Wing did, BFD...and thanks for selling me this $1,200 piece of crap Spencer's. So now I sit, on a Saturday, living out of a cooler, with a 2-year old fridge that is dead, with absolutely no help from the manufacturer, distributor, or service provider, all of which asked straight away if I had a service contract, sure enough, but not if they can provide anything remotely resembling service. Stay away from Whirlpool, Spencer's and Gold Wing... And I had to put one star...but for the record I give all three 0 stars...
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