After sharing my experience on Yelp, Wingstop Business Manager Ms. Tiara reached out to apologize for the stores issues. Ms Tiara makes a world of a difference to large franchise companies like this, she took the time to make sure that I was heard and that I would come back. She sent a post card with a hand written note! Now that's customer service, she is the reason why people come back and patronize a store that may lack.
Thank you Ms. Tiara, I truly appreciate you.