Incompetent!!! Spent an inordinate amount of time getting an appointment set up and Kristen did not get it right! Sent me to a site where they don't do the study that I needed. She got on the phone multiple times to "call the site" to "verify". Never emailed me the instructions as she said she would. Got there 30 mins prior to my appointment having been NPO
for 2 hrs. No deodorant. No lotion. Total if an hour driving time. Naturally I am peeves because on a day that I shuffled my schedule and I'm crunched for time, I waited 45mins and had i not asked an approx time that they could get me in I would not have been informed of this goof up. Naturally they've already taken my very hefty payment. Trish at the 19th ave site was amazing in helping to rectify the problem. On my way to the other site that Kristen was able to schedule i get a call from her that she would like to schedule something different since she double booked me and want to be mindful of my time. Additionally it is to be noted that the 19th Ave site is not pleasant. Smells. All sites should strive for the Mountain View standard.