Going in as "seller" or a "shopper" drastically changes things. Sellers, don't expect too much. Shoppers, expect a mall-experience with thrift store prices.
GOING IN TO SELL CLOTHING:
You've spent time rummaging through your closet and drawers. You ask yourself "why did I buy this?" or feebly attempt to convince yourself something still fits. When you finally zip up those jeans in front of your mirror and see a muffin tip staring back at you... you put the jeans in the "sell" pile without hesitation.
You pick out a few moderately new/gently used pieces you are willing to part ways with. You probably washed them if they needed it. At the very least, you should have Febreezed them.
You finally get to Plato's where you are greeted with a "check in" counter, and thankfully no 'thrift store odor.'
The staff is friendly and conversational, but I wouldn't say they are as fashionable or aware of fabric quality as those who work at Buffalo Exchange.
There is no "store credit" offered, which I disliked. The seller gets about a third of the price Plato's will sell it for. Don't expect a lot of money. I was quite disappointed in the amount offered, but I was only comforted by the fact I was ready to donate the clothes without pay at all.
GOING TO SHOP:
The aisles are clean and well-spaced. The clothing, is separated by size then colors. Those who want a mall-experience will be satisfied as the store is well-organized. Don't go in thinking you'll find vintage or big brands like Chanel or Fendi. Plato's Closet wants styles from the past year and half. I would highly suggest this to high school students and "mainstream" adult shoppers who just want clean, of-the-moment clothing at low prices.