My dog doesn't usually stay at this Pets Hotel but our normal one was booked and this was the only available room so we took it. Upon check in Christmas Eve things were disorganized, computers weren't working or slow, dogs had peed in the lobby and hadn't been cleaned up yet and it just wasn't a very good first impression but the staff seemed nice. Again on pickup a few days later the place smelled of urine but there were no dogs out today so maybe that's just how it smells inside. The computers were slow/frozen but the staff was very pleasant again and my dog seemed pretty happy so that's the important part.