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| - So my husband and I went to the Verizon store today around 5ish to change some things to our plan. His job offers him a phone so we were canceling his account and getting me my own account. Well, we walk in the door and there were a couple folks sitting and some being assisted. There was a woman at the front who seemed to be the person to speak with in order to get the process rolling. My husband inquired "How long are people waiting?" You would have thought he insulted her by the tone of voice and attitude! She was rude and brusque, her snide tone of voice NOT what is expected for a customer service person. She said "Three minutes" then took our name. We sat down and waited...and waited...and waited. Finally my husband went up and asked her how much longer we would need to wait: "You gave me an estimate of three minutes before, would you care to try again?" Well, she gets even more attitude on and responds snidely, "Well, you asked me how long people were waiting. You didn't ask how long YOUR wait would be." Now my husband is a very patient man, unlike me. He then said to her "What is up with your attitude? I am leaving." Well, I am sitting there hearing this transpire, so I got up to follow him, but first I wanted to get her name. For once I was calm and I advised her she was rude to which she said, "Well he asked me how long people were waiting and I told him." Wow! Semantics much?! Then I ask for the manager's name and she tells me it is she. So I then ask for the district manager's name...She advises me, "The store manager's name is **** and I will get his card and mine." I look at her dumbfoundedly and state matter-of-factly "You just told me YOU were the manager." Her response: "Well I am right now." Again, semantics. She gets the cards, hands them to me, and then I ask my husband to come back in since we had wasted a half-an-hour there already. I asked her how much longer WE would have to wait and she said you are next. A saleswoman had finished, was actually ready for dinner break, but she decided to assist us. That was truly appreciated and I had hopes we would be out of there soon and I would have a new iPhone and service in my name. After another 30 minutes, she could not get the system to work apparently. Something about her iPad and blah blah blah. In addition, she calls a Verizon rep on the phone who wants me to give her my Social Security number to her...You know, say it out loud in a crowded store. Uh huh... Long story short: BAD customer service, AND a phone store that has issues with its own system equals I am going to AT&T for my service.
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