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  • First off, I want to say I have no issues with the actual dentists or the assistants. They were all very nice during my visits here. I do however have a problem with the rude receptionist or office manager whichever one she is. I have a chronic health problem (Diabetes) along with a few other issues so I am swamped with medical bills that I'm currently paying. I came here for a root canal about a year ago and got part of the work done and paid over $300 for it. I covered all of that balance for the work. My next appointment was supposed to consist of getting my permanent crowns put in and I was to pay $532 in full at this appointment. I asked numerous times is there a way I can split the payment into two and was told no by her which is completely fine. She told me that the dentist only does full payments. I have no problem with that which is why I've had to put the appointment off for awhile while I get some of my medical bills down. I'd rather not die than worry about a tooth for a few months until I am able to give them the entire $532 at once. I had to go back for an emergency appoint about 2 weeks ago because the area where I received the root canal was reinfected. They took me in and referred me to an Endodontist while also prescribing antibiotics to clear the infection. The plan was to see the Endodontist to ensure the infection was cleared and then return and pay my balance to get the permanent crowns put in. Today I receive a letter from a collection agency saying I owe over $800 due to dentist on Nellis sending me into collections for that appointment. I called the dentist and was placed on the phone with the office manager. She informed me that there is nothing they can do and that I must pay the collection agency. I'm still trying to figure out how I owe for an appointment where the work was not even done yet. She is very rude and condescending and had no remorse for me telling her the reason I couldn't set up the appointment. I gave them that same reason a year ago when they told me I couldn't split the payment into two. She basically told me to call back and make the appointment when I can but stated nothing about possibly being sent into collections. Yes they've called me over the year about the appointment and left messages but there was no offer for a payment arrangement as I have asked about before. I've never dealt with a dentist office with shady and greedy practices like this. I never said I wasn't going to return for my final appointment. I had to put it off once again because I have medical bills that I am covering for my many hospital visits for my health issues. They refused to allow me to split the payment so I told them I'll have to wait until I can pay in full to get the work completed. I will be contacting an attorney on this matter as well and will never return to this place again. I've never felt so belittled by an establishment before.
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