I've come here in the past and I have never had the greatest customer service but because its such a great hangout and the drinks are consistently delicious I always return.
Last night was a huge disappointment. My friend was in town from Seattle for the weekend so I took him there. It wasn't his first time but I wouldn't be surprised if its his last.
We walk into the bar and the bartender hands us two completely different menus (one wasn't the food menu). His menu had the reverse HH side plus a giant tear in it. My menu didn't. We order two beers. He comes back with the price and asks us if we want to keep the tab open or close it. My friend says I thought the beers are on HH. He comes back and says we don't do that anymore. My friend says to him well wouldn't that cause some confusion then he says "do you guys want the beers or not?"
I could see the bartenders arms trembling out of anger and/or frustration. We weren't even confrontational about it. We simply showed him the menu and suggested that they should get rid of those menus or honor the HH price. I'm very disappointed in the customer service because I have spoken highly of this place. We bought the beers which ended up being our only purchase.