After being loyal customers of this establishment for 5 years, what we endured today we will not be back.
Schools were off today so we expected there to be crowds. What we did not expect was the place to only have one employee working. The bathrooms were dirty and not stocked, kids were without socks, parents were sitting on the floor because there were not enough seats. When asked if we could sit in the party room, we were told no.
The kids had a blast although little ones were crying left and right from the lack of supervision.
The worst part of all was when we were packing up to leave, we noticed that someone stole our child's shoes! While that is or no fault of the establishment, the gentleman's response to this was 'this happens all the time'. Each person fills out a form with their info every time they come in. If this was a ongoing issue, it seems pretty easy to figure out by trial and error of going they the paperwork. We will not be back.