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| - I am a frequent diner at Milestones since it's in my neighborhood, we always come here for date night, or girls brunch, or family get togethers, etc. It's in a great location and I think all the wait staff I've ever had has always been POLITE, FRIENDLY, AND NICE.
The food can be a hit or miss, but if you ever find your food too cold, or something is not done right, the staff always takes back the food and/or take it off your bill. The management there (Ian is one of the managers) has always been very accomodating and nice to the customers.
However, the girl who answers the phone to take reservations is RUDE, ALWAYS IN A HURRY, AND COLD. I just called to make a reservation for dinner, and the first thing she said to me was "we are really full tonight actually, not sure if that's possible". I haven't even told her for how many people (just TWO), and what time (5:30pm, you're telling me you can't find a table for 2 at 5:30pm???) She jumped to the conclusion and just made a bad impression before I can even get a chance to say what time and for how many people. Shortly after, she realized it was just for 2 and at a very early dinner time, she just took my name and wanted to quickly hang up the phone. Hello? like seriously? I haven't even asked my second question yet and she wanted to hang up. I asked if we can get a table by the windows since it's just 2 of us at 5:30pm, then she reluctantly and with a fake voice said I'll see what we can do. Okay fine, that's fair, but also then said bye before I said bye. I just felt like there's no need to be so rude and rushed on the phone. When I hung up, the entire conversation was only 2 minutes. Seriously you need better phone manners and patience.
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