I've thought about leaving this review for a few days and I think for the best of El Arepazo it may be good for you to receive some honest feedback. I have been visiting you since you were down the street in the mini food court location. I know your sandwiches and have loved them many times. This past Saturday I came with a friend who has been with me to your location as well and our experience was bad. Maybe it was a one time deal. There was a staff meeting going on inside...maybe that's why our food was made without the specialness that you usually make it with. We ordered platanos maduro with queso and we could tell that some of them were made from unripe plantain. The cheese on it wasn't melted on it either. We closed the foil up so it could heat up and melt it a little - that didn't work. It felt like our dish was thrown together, which is how it normally looks and we're fine with that but as long as it taste good. We were disappointed. I noticed this time you use plastic cups to serve people at a table (you're in Kensington, a place where an example is to be set) and cheap napkins - when I would need only 1, now I need 20. We will come back eventually to see if this was a one time deal but til then, we will go have Arepa's at other restaurants. It sucks because when we do visit downtown, we have a lot of places to choose from and we chose you. All the best for your future.