This is a great bakery, always has been....but let's also make sure we clear some things up.
The bakery employee made a mistake; they said no to allowing a service dog in the store. Upon learning the service dog should be allowed in, the employee and store apologized and invited her back in. Mistakes happen - instead of denying it, they admitted their error. Instead of using this as a teaching moment and learning from this to avoid it happening again, social media took over.
Mistakes happen but this bakery did everything afterwords to right their wrong.
Oh, they also have great Date Nut cakes and chocolate chip cookies.