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| - Honestly the place was lovely and rooms were fine (except that water temperature issue..) My 2 star rating is because of the room swap snafu that no one seemed to think was a concern, and later denied even happened.
At 1:30am we opened room 105 with the programmed key card, per the "105" written on our printed receipt. We were greeted in the dark by a very startled man's "HEY!!" We apologized and raced back to the office.
The guy managing the place for the evening shift could barely make eye contact and refused to apologize, accept responsibility, or even accept what we were telling him. He just stayed silent and stared at the computer as we explained how dangerous it is to give people keys to occupied rooms, and demanded to know what happened. Totally ignored every thing we said. As we were standing there, the angry man in 105 called and the manager took the call in front of us. He again, avoided responsibility and muttered things like, "I don't know why she did that" (referring to me walking in on them, like I just programmed my own key card myself?) We could hear everything the man was yelling on the other end.
He finally got us a new room and key card, and my husband asked, "Are you sure no one's in this room?" And the manager shrugged and said, "Hope not."
Fast forward to this morning when my husband went back to the office to complain and demand some sort of acknowledgment of the situation. The lovely evening manager was still there, unfortunately. He proceeded to lie and say the guy in 105 never called and we're mistaken. He then said he could give us $15 off our $90 room, because the mattress we slept on was $1400. ??
I know, I'm just as confused as you are. In conclusion, this place is fine if you're in a pinch, just be sure to triple check that no one will be occupying your room when you're assigned one. Also if you're on the receiving end, lock up all your valuables and keep a knife nearby...just in case someone gives a stranger access to your room at 1am. Good night and good luck!
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