My mother made an appointment for my daughter, myself and I for mani/pedis, and I heard her make the call. When we got there we learned that they only booked my daughter and I for manis. There was no apology and when my mother spoke to the lead lady there she turned her back to her, didn't respond and blamed my mother. Then they started taking the new appointments as they arrived, letting me sit there to wait. Then they told me that there was an employee coming in at 11 but she was just running late. When she finally arrived at 11:40 she was holding a tray of Starbucks and handed out drink orders, so obviously they knew she would be more than a little late and they didn't care enough to ask her to skip the Starbucks side trip. Plus the manicure I received was sub par. This is a busy shop. Maybe they feel like they can get away with that because they have a captive customer base. I'll never go there again.