I've only been to this location once to drop off some donation items. Although I have never been inside, this review is purely based on the customer service.
It's not really clear what they can't and can do, in terms of customer assistance. However, it would seem that if a customer is showing up at their drop-off location to donate goods which assist in revenue, then the employees should be very willing to show some enthusiasm and positiveness to assist. There were two cars at the drop off, and the employee just seemed very not in a hurry to do anything. It was the appearance and attitude almost, that if the customer could do most of the work it would have been better.
Again, this review is just on the customer service.