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  • I do not recommend anybody shop at Bead World Scottsdale, ever. The store manager, the computer girl, and the owner are ALL very rude, and none of them have any customer service skills. I had shopped at that store for over a year and gotten the emails with no problem. Several months back the emails stopped, and I have asked several time why this occurred because I had not unsubscribed. I got numerous reasons or excuses, but I never got the emails again. So I spoke the other day with the computer girl who said her computer showed I had unsubscribed OFTEN. I said no I had not unsubscribe from a Bead Word, a store I shopped at and wanted the coupons from. I said that would be stupid, and it would be stupid to unsubscribe under those circumstances. Then she said the computer system they use is tied into some other system/network/or server that if I had unsubscribed from another email for a different site on the same system/network/or server, I was deleted from Bead World as well. I promptly told her that if the email system worked like that, it was a stupid system, which it would be. I guess she thought that meant I was calling her stupid, which I was not. I left feeling frustrated, accused of being a liar by the computer girl, and feeling as if the manager had no management skills because she just watched and did nothing to deescalate the situation. Then, I get home and there is an email from Karen Thompson, the owner, not offering to get the issue resolved (which would have been good customer service), but telling me I am banned from the business. Just the WORST costumer service EVER! I had already decided walking out the door never to go back, and I do not recommend any one else shop at Bead World either. There are other local options for beads where they are less expensive, where you continually get their emails, and where they have far superior customer service.
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